Manage bookings

After setting up your Kisi Bookings, you can view, filter, edit, cancel, and export bookings.

View bookings

1. Sign in to Kisi
2. Click the integrations icon (3x3 grid of dots)
3. Click Bookings in the list of integrations

The bookings page displays five tabs:

• Future Bookings: Shows all upcoming reservations
• Past Bookings: Shows the complete history of previous reservations
• Booking Analytics: Shows performance metrics and usage patterns
• Calendar: Shows bookings in a calendar layout
• Event Blocks: Blocks times so they can't be booked. See Add event blocks.

If the location has custom fields, click View in a booking's Custom Fields column to see the user's answers.

Approve a booking

If Require Admin Approval is enabled in the Notification Settings, users must wait for an admin to approve their booking before they receive access. When a user makes a booking, the admin selected in Notification Settings receives an email requesting approval, in which the admin can click Confirm or Decline. You can also approve the booking from the dashboard:

1. Sign in to Kisi
2. Click the integrations icon (3x3 grid of dots)
3. Click Bookings in the list of integrations
4. Click on the booking tagged Pending
5. Click Confirm Booking, or click Decline Booking to reject it

For paid bookings, the user must complete payment first. Once payment is made, the booking follows the same approval process before access is granted.

Filter bookings

You can filter bookings to find specific reservations:

• Select Location: Shows bookings for one location, using the dropdown at the top of the page
• Search By Name: Searches by user name
• Filter By Space: Filters by a specific space. Select a location first to enable this filter.
• Week: Shows bookings for one week at a time, using the week picker
• Show Cancelled: Includes cancelled bookings

Filters apply to both the displayed bookings and any exports you generate.

Edit a booking

You can modify the time or resource for existing bookings:

1. Select the Future Bookings tab
2. Click on the specific booking you want to edit
3. Click Edit Booking
4. Update the Date, Time, and Resource as needed
5. Click Edit Booking to confirm the changes

The booking keeps its custom field answers.

note

Day pass bookings and bookings that aren't active can't be edited.

Cancel a booking

1. Select the Future Bookings tab
2. Click the booking you want to cancel
3. Click Cancel Booking
4. Confirm with Cancel Booking

Once cancelled, the user's access credentials or booking are revoked immediately and they lose access.

note

Cancelling a paid booking doesn't issue a Stripe refund. If needed, refund the payment manually in Stripe.

Add event blocks

Event blocks reserve times so users can't book them, for example for maintenance or a private event. Event blocks aren't available for day pass locations.

1. Select your location from the Select Location dropdown
2. Select the Event Blocks tab
3. Click Add Event
4. Enter a Name for the event
5. Under Repeat, choose Does not repeat and select the Date, or choose Weekly, select the weekdays, and set the Start Date and, if needed, the End Date (Optional)
6. Set the Start Time and End Time
7. Under Spaces, select the spaces to block. Leave it empty to block every space in the location.
8. Save the event

Users can't book blocked times and see Booking conflict. The selected time is not available. Existing bookings that overlap a new event block are kept. Kisi shows you a list of them so you can cancel them manually.

Export bookings

You can download a CSV file with booking data based on your current filter criteria:

1. Apply any desired filters (location, name, space, or week)
2. Click Export Bookings
3. The CSV file will download automatically according to your browser's download settings

The export includes bookings matching your filter criteria with the following columns: Name, Contact, Location, Space, Valid From, Valid Until, Timezone, Status, and Custom Fields. The Custom Fields column lists each answer as Question: answer, separated by semicolons.